Disability claims, why do they make it so hard?

It really doesn't look good for my husband and his Disability claim and it's so bloody frustrating! The Tribunal hearing for him to try and protest their past two decisions on turning him down is at the end of January 2009 (I thought it was Feb, but I was wrong) and we have all the paperwork in place, plus his Athritis Specialist is writing another report after seeing him this past Monday. We are also waiting for a letter from the Surgeon who did his hip replacement in July. I phoned his office yesterday to remind them to send it, and they promised to do so. We were actually quite hopeful. Then today a Puralator delivery came....a huge sealed envelope. Inside was a formal letter from the office of the Disability Claims which was a copy of report sent to the people who will be at the Tribunal hearing. A three page detailed letter outlining my husband's claim from the first time he sent in the forms....March 2005. Details of why they turned him down twice already, and further details as to why they think the Tribunal should refuse him! We both just read it and looked at each other speechless! Then we both got mad and vented....mostly at the letter....as if that was going to help matters! No Doctor from the Government Disability Claims office has even seen my husband.....how the hell do they make judgements on just words on a piece of paper?! I've personally talked to people in our store who are receiving Disability Pension and they're in better shape than Richard!!!! All this is because he made the mistake of telling them that he was working a few hours a week in the store. Apparently that was a big mistake.....even if you can only work one or two hours a week, they deem it that you are capable of working and therefore do not qualify for the disability pension!!! It doesn't matter if you have to work some hours because you're self-employed.....these people sit at their desks and shuffle paper and decide you can work a few hours....that's good enough....without even seeing the person!!!! We're paying our taxes to pay their wages to get brushed off like this?? We would be better treated if we were deliberately going out of our way to cheat the Government, and tell them a bunch of lies! It seems that in today's society that's the only way to get their attention and/or sympathy! Anyway he is still going to the Tribunal and he will make damned sure that he hobbles in to the room using his cane and whatever else it takes to look pathetic in their eyes......if that's the way we have to play their game then so be it!